What your peers are saying
CounselLink reporting provides the ability to understand the total outside counsel budget for all matters. The invoice review and payment process is seamless, eliminating all the manual work to distribute paper invoices to the managing attorney and having to keep track of who has returned their invoices and who has not.
The processing of invoices has been faster since CounselLink implements with our ERP system. We also have been able to keep track of fee increases during the year when law firms try to increase rates mid-year with no explanation. We also have better insight on when firms are adding new timekeepers without seeking prior approval.
With CounselLink, reviewing invoices is considerably easier. The AI features in reviewing the invoices allow me to quickly scan for any potential issues in the invoices.
What our Law Firm users are saying
CounselLink is user friendly which makes billing easier. If there are issues an email to Customer Support is answered quickly and normally resolved in a very reasonable amount of time.
As a paralegal, I use a variety of billing platforms and CounselLink, by far, is the easiest to use, most intuitive and provides the most amount of information. Compared to other platforms, I have had little need to contact customer service or reference video help when I am stuck or need to know how to navigate something new.
The ease of being able to upload invoices in a bulk fashion has other platforms beat, along with being able to see your adjusted invoices in one place. You don't need to reference emails or go searching for them. Highly recommend!