Implementation By Certified Legal Experts

Every CounselLink implementation is managed by our Professional Services Team. With almost a decade of experience, they have successfully implemented CounselLink solutions at over 200 companies across the country. Our team has extensive experience migrating from other systems and a proven process that has most customers up and running in a little as 8 weeks.

Hundreds of Successful Implementations

Implementation by Certified Legal Experts

Every CounselLink implementation is managed by our Professional Services Team. With almost a decade of experience, they have successfully implemented CounselLink solutions at over 200 companies across the county. Our team has extensive experience migrating from other systems and a proven process that has most customers up and running in a little as 8 weeks.

Hundreds of Successful Implementations

Account Management Team
57 Years in ELM Industry

Professional Services Team
8 Years with CounselLink Implementation

Customer Care Team Members
Average 7 Years with CounselLink

Strategic Consulting
Averages 19 Years in legal Industry

Strategic Advice From Experienced Consultants

Under the guidance of our consulting team, you’ll have expert support to better interpret your data so you can uncover trends and opportunities to positively impact your company’s success.

Foundational Efficiencies

Process Improvement & System Optimization

Operational Support

Budgeting, Forecasting, Executive Reporting & Dashboards

Strategic Projects

Vendor Selection & Decision Modeling

Meet The CounselLink Strategic Consulting Team

Kris Satkunas

Director Strategic Consulting

As Director of Strategic Consulting at LexisNexis, Kris leads the team’s efforts to advise corporate legal department managers on improving operations with data driven decisions. Kris has over 15 years of consulting experience in the legal industry. Areas of expertise include benchmarking, practice area metrics and scorecards, dashboard design, matter pricing and staffing, and cost management. Prior to joining the CounselLink team, Kris honed her legal industry knowledge by advising and consulting with leaders in large law firms. As Director of the Redwood Analytics Think Tank, she partnered with a group of industry thought leaders to develop advances in analytics and best practices that improve law firm performance. She has authored numerous articles and speaks regularly at legal industry conferences and events.

Dan Ruderman

Strategic Consultant

Dan Ruderman is responsible for business development in the Strategic Consulting Group at the LexisNexis Business of Law and Litigation Software division. With over 25 years leadership experience Dan advises Fortune 1000 corporate legal clients on operational excellence, matter and legal spend management, and outside counsel management, with particular expertise in helping insurance company claims departments. He has helped some of the country’s best-known claims legal departments institute techniques and programs that led to dramatic process improvement, as well as significant control over litigated claims’ costs.

Our Full Portfolio Of Services Includes:

Onboarding Services

Get your new CounselLink solution up and running quickly with an experienced project team that handles all onboarding tasks. Our structured methodology applies a proven, five-phase approach – plan, design, implement, verify and deploy – to ensure a successful onboarding experience.

Conversion and Integration Services

We can help load your existing data and share information across systems to improve analytics and drive efficiency within your legal department.

Customer Care and Account Management Services

After your system goes live, the CounselLink team is always available to make sure any issues are resolved and you are happy with the system. Every customer is paired with a dedicated Account Manager who offers ongoing support and partnership. Customers also enjoy access to 24/7 email and toll-free support.

Training Services

Choose from a variety of training options according to what fits your organization and needs. Whether you prefer convenient on-demand training or live web or classroom training, we offer a high-quality, comprehensive curriculum that will work for you.

Strategic Consulting Services

Take your performance to the next level with the professional expertise of CounselLink Strategic Consultants. Our team of legal operations experts can help you improve performance, optimize business processes and leverage the value of data and analytics.

Custom Service Options

As your partner, we are here to support your legal department’s success. If you have specific service requirements, our experienced CounselLink Services Team is ready to help with tailored solutions to meet your needs.

The support we have received from the professionals at CounselLink has been fantastic.”

Edgar Meza
Former Vice President of Claims
Fred Loya Insurance

See How Your Law Department Can Drive Business Success With The Right Partner